Refund Policy

Last updated: July 13, 2025

Company Information

This refund policy is provided by Vulncure Private Limited, a cybersecurity services company.

Company: Vulncure Private Limited

Address: D-133 Gali No-3, Dayal Pur Extn, Sabhapur, Delhi, India

Email: [email protected]

Phone: (+91) 8236013129

Website: https://vulncure.com

Overview

At Vulncure, we are committed to providing high-quality cybersecurity services including penetration testing, security assessments, and vulnerability analysis. Due to the nature of our services and the resources allocated to each project, we have specific policies regarding refunds and cancellations.

This Refund Policy explains the circumstances under which refunds may be available and the process for requesting them. Please read this policy carefully before purchasing our services.

Refund Eligibility

Before Testing Begins

If you need to cancel a scheduled security assessment or penetration test before the testing phase has begun, you may be eligible for a refund according to the following terms:

  • More than 7 days before scheduled start: 100% refund
  • 3-7 days before scheduled start: 50% refund
  • Less than 3 days before scheduled start: 25% refund

Important: Refunds are only available for services that have not yet commenced the active testing phase. Once a penetration test or security assessment has begun, no refunds will be provided.

After Testing Begins

Due to the nature of security testing services and the resources allocated to your project, we are unable to offer refunds once the testing phase has commenced. This includes:

  • Initial reconnaissance and discovery phases
  • Active vulnerability scanning
  • Manual testing and exploitation attempts
  • Report generation and analysis

Service Quality Issues

If you are dissatisfied with the quality of our services, please contact us immediately. We will work with you to address any concerns and may offer:

  • Additional testing or remediation verification at no extra cost
  • Detailed explanation of findings and methodology
  • Follow-up consultation to address specific concerns

Rescheduling Policy

We understand that business needs may change. If you need to reschedule a planned security assessment:

  • More than 7 days notice: Free rescheduling
  • 3-7 days notice: One free rescheduling, subsequent changes may incur fees
  • Less than 3 days notice: Subject to availability and may incur rescheduling fees

Please contact us as soon as possible if you need to reschedule. We will make reasonable efforts to accommodate your request, subject to our availability and resource commitments.

How to Request a Refund

To request a refund or discuss rescheduling options, please follow these steps:

  1. Contact us as soon as possible at [email protected]
  2. Include your order number, project details, and reason for the refund request
  3. Our team will review your request within 2 business days
  4. If approved, refunds will be processed within 5-10 business days to your original payment method

Contact Information

Email: [email protected]
Phone: (+91) 8236013129
Address: D-133 Gali No-3, Dayal Pur Extn, Sabhapur, Delhi, India

Business hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)

Payment Processing

All payments are processed securely through our authorized payment partners. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Credit card refunds may take 5-10 business days to appear on your statement
  • Bank transfers may take up to 10 business days depending on your financial institution
  • Processing fees may be deducted from the refund amount as per payment processor policies

Exceptions and Special Circumstances

In exceptional circumstances, such as technical issues on our end that prevent service delivery, we may offer refunds outside of this standard policy. Each case will be evaluated individually.

We reserve the right to refuse service or issue refunds in cases involving:

  • Fraudulent payment methods
  • Violation of our Terms of Service
  • Requests to test systems without proper authorization
  • Abusive or threatening behavior toward our staff

Policy Changes

Vulncure reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically for any updates.

For services purchased before policy changes, the policy in effect at the time of purchase will apply.

Questions and Support

If you have any questions about this Refund Policy or need assistance with a specific situation, please don't hesitate to contact us:

Vulncure Support Team
Email: [email protected]
Phone: (+91) 8236013129
Address: D-133 Gali No-3, Dayal Pur Extn, Sabhapur, Delhi, India

Return to Home